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Student Complaint Policy

Resolution of Student Grievance/Complaints: Students will have access to the Director to express grievance or complaints. Grievances will then be directed to the advisory council.
Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with THECB or TWC.

Formal complaints with THECB can be submitted by using one of the following three options:

  • By completing the online student complaint form and uploading the supporting required documentation, please follow the link below for more information.
  • By sending an email to with the required student complaint and release forms along with supporting documentation as PDF attachments. Please follow the link below for more information.
  • By mailing printed student complaint forms to:

Contact Information for THECB:
Texas Higher Education Coordinating Board
Office of General Counsel
P.O. Box 12788
Austin, Texas 78711-2788

Information on filing a complaint with THECB can be found on their Website at: