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Frequently Asked Questions

Academics:

Do I have a specific schedule to follow for my online classes?

There is no specific time that you are required to log in (unless you are instructed to do so by your professor).There are some classes that may require you to do a group activity at a specific time or to connect to a conference video or call at a certain time. Nonetheless, we highly encourage you to log in to your SU Learning courses on a daily basis. If you have more questions please refer them to your instructor.

Why can’t I find my schedule on SULearning?

The IT department has been working on SU Learning to make sure every function is accesible; all students should be able to see their schedule at this time. If you cannot access your schedule please call us to (915)778-4001.

If I have classes that require books, when will I be able to them pick up?

Monday – Thursday: 8:00 am – 5:30 pm

Friday: 8:00 am – 3:00 pm
(School ID required)

How can I dispute a grade?
  1. Log in to you SU Learning.
  2. In the top right under “SU learning resources” a form titled “Dispute Course Grade Form” must be filled out by you and the instructor.
  3. After the form is completed, email the form to your program director’s assistant.
How do I get a hold of my instructor?

You may email your instructor. You will be able to find your instructor’s email under the specific class.

How do I request a Leave of Absence (LOA)?

Students who wish to request a Leave of Absence must contact the Director’s Assistant to initiate the process. The Director’s Assistant will gather the necessary information to determine eligibility and guide the student through the next steps. All LOA requests are subject to review and approval.

How do I withdraw from the University?

Students who wish to withdraw must email the Director’s Assistant to initiate the process. The email must include the student’s full name, student ID number, and reason for withdrawal. All withdrawal requests are subject to review and processing.

When will I receive my uniform?

Students will be issued their uniforms during the second week of the term. A valid school ID is required at the time of pickup. Please refer to the term flyer for additional details.

How do I request my transcripts?
  1. Visit Southwestuniversity.edu
  2. Select the “Admission tab”
  3. Click on “Student Services”
  4. Select “Transcript request”
  5. Fill out the information
  6. Expect a response within 48 hrs.
How can I request my Diploma?
  1. Vist Southwestuniversity.edu
  2. Select the “Admission tab”
  3. Click on “Student Services”
  4. Select “Diploma request”
  5. Fill out the information
  6. Expect a response within 48 hrs
If I’m a new student, how do I know that I am fully enrolled and ready to begin with my classes?

Contact your admissions representative to make sure all documents have been turned in and accepted.

When will I receive my iPad/AirMac?

Students must be cleared by all departments (Financial Aid, Admissions, etc.) before receiving a device. Eligibility is also determined by attendance. Devices will be issued during the second week of the term. Please refer to the term flyer for specific dates and details.

Accounting:

If I have payments to make, who do I speak with?

You may contact our Southwest University Accounting associates:

How can I make payment arrangements?

For payment arrangements, call (915)778-4001

Where can I get my 1098T form?

Financial Aid: Miguel Viveros or Karina Soto.
You may call (915)778-4001 for more information.

Financial Aid:

I received an email from the Financial Aid Department, why can’t I access it?

Please contact our IT Department office to receive help and be able to access any documentation/email online.

Why did I receive a check from Financial Aid?

Some students may qualify for enough money to pay for tuition and in some cases have extra funds left over that are given to you in the form of a check.

When will I be getting my Financial Aid check?

If eligible, Financial Aid benefits are paid in two portions. If you receive more than 1000 back, you will receive the first portion of the check 6 weeks after your start date. You will receive the second portion of the check when you complete your first academic year.
If you receive less than 1000 dollars you will receive it when you reach your first academic year (7 months after start date).

Southwest University
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